CHENNAI GROCERS QUALITY POLICY
Quality is a word synonymous with Chennai Grocers and we take pride in our stringent quality standards. We go to great lengths and take the utmost care and precaution to ensure that each day our customers get nothing but the very best across all our products, services & interactions. Here are a few quality standards that we practice at Chennai Grocers.
ONLY A+ QUALITY LEVELS
When you order from Chennai Grocers store you can be sure that you will get the best quality of fresh produce and gourmet products in the city. Our teams take great pains to locate and source only the finest available produce in every fruit and vegetable.
FRESH AND HYGIENIC
All fresh produce and gourmet products retailed at our stores are procured on a daily basis. These are delivered every morning to the stores. Stale and old produce of the previous days is discarded or sent back to be resold through other channels. This ensures that Chennai Grocers consumers always get to choose from a wide variety of the freshest produce & packed products.
APPROPRIATE CARE IN STORAGE
We store our products as per recommended conditions and ideal temperatures. We do not switch off our Freezers, Chillers or other refrigeration equipment at night. This is to ensure that temperature sensitive products are stored at correct temperatures all through. We switch on exhaust fans at night to adequate ensure air circulation for ambient products. Even though our store running costs are higher, we believe that this is a small price to pay to ensure 100% fit for consumption products at all times.
ONLY HIGH QUALITY VENDORS
We only deal with suppliers and vendors who trade ethically. We do not deal with the grey market or with vendors who have a reputation to deal in products by abusing and altering sell by dates. In the unlikely event that any of our suppliers is caught tampering with sell by dates, we penalize them appropriately and their supply contracts to our stores are terminated.
EXHAUSTIVE STOCK CHECKS
We thoroughly check all our branded products for expiry dates each month and segregate those products that are close to expiry. These products are either sent back to vendors or discarded completely.
EXPERT CARE (MANAGEMENT)
All our store representatives compulsorily wear hand gloves and hairnet while handling and repacking food. The store and all fixtures are sanitized at regular intervals. Food storage and display areas are cleaned with food grade cleaners as per prefixed schedules.
In the unlikely event that the products purchased from us are expired or spoilt when purchased, we would be happy to replace or exchange the foods so purchased or refund the money to the customer.